9.3.1 who is using it? what is first impression?

IceWarp Server User to User Forum

Forums Register Login My Profile Inbox Address Book My Subscription My Forums

Photo Gallery Member List Search Calendars FAQ Ticket List Log Out

9.3.1 who is using it? what is first impression?

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [IceWarp Product Configuration] >> IceWarp Mail Server Configuration >> 9.3.1 who is using it? what is first impression?

Page: [1] 2 next > >>

Message

<< Older Topic Newer Topic >>

9.3.1 who is using it? what is first impression? - 8/8/2008 5:04:30 AM

choiland

Posts: 16
Score: 0
Joined: 5/1/2008
From: Minnesota
Status: offline

Hi,
I was wondering what people are seeing with the new release? like it, is webmail more stable as advertised? any other fun little gotcha's?
thanks,
Chris

Post #: 1

RE: 9.3.1 who is using it? what is first impression? - 8/8/2008 12:59:16 PM

netbones

Posts: 4
Score: 0
Joined: 5/12/2008
Status: offline

I installed it yesterday on a test environment as an upgrade from 8.9.1. I used VMWare to convert my current server into a local VM and then ran the update against the VM, no problems, no issues, the upgrade went very well. I don't see any significant changes, however I haven't upgraded my production machine <yet> so stay tuned.

(in reply to choiland)

Post #: 2

RE: 9.3.1 who is using it? what is first impression? - 8/8/2008 5:09:48 PM

egarrison

Posts: 12
Score: 0
Joined: 7/30/2008
Status: offline

Nope. 9.3.1 - Live for less than 24 hours and gave PHP errors and quit allowing people to login. I hope that 9.5 is in the works and focus on reliability.

(in reply to choiland)

Post #: 3

RE: 9.3.1 who is using it? what is first impression? - 8/9/2008 5:23:34 AM

marciohumpris

Posts: 274
Score: 0
Joined: 5/1/2008
Status: offline

Hi, Choiland

We set it up in our LB setup recently, seems to be working fine, maybe a bit faster.

Now it seems Firefox 3 is fully supported, so thats really good... There are also some changes in webmail pro like now there are not anymore several pages with items, it just 1 page with auto scroll. And theres a special mode to view pages in wide screen and also a PDA interface at webmail/pda. Seems Webmail pro is improving with nice new features on each release. I hope I can see IM in it soon :)

regards,
Marcio

(in reply to choiland)

Post #: 4

RE: 9.3.1 who is using it? what is first impression? - 8/9/2008 4:55:23 PM

egarrison

Posts: 12
Score: 0
Joined: 7/30/2008
Status: offline

Marcio,
What OS are you running on. How hard was it upgrade to LB? I have a lot of Webmail users and webmail is slow and unreliable. We have done reloads, reinstall, more ram, more CPU. No matter how much money I toss at our single server, Webmail keeps crashing. It just seems to space out and not accept connections.

I am also wondering if anyone has setup a seperate Webmail server that only runs Webmail.

Eric

(in reply to marciohumpris)

Post #: 5

RE: 9.3.1 who is using it? what is first impression? - 8/10/2008 2:00:05 PM

IWAdmin DanG

Posts: 47
Score: 0
Joined: 5/1/2008
Status: offline

You should submit this information to the support team at www.icewarp.com and they will help you work on solving this issue.

(in reply to egarrison)

Post #: 6

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 4:32:20 AM

egarrison

Posts: 12
Score: 0
Joined: 7/30/2008
Status: offline

We are getting a lot of: PHP has encountered an Access Violation at 01460AE8
when people try to access Webmail. The Watchdog service does not catch this either.

Eric

(in reply to IWAdmin DanG)

Post #: 7

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 7:32:44 AM

choiland

Posts: 16
Score: 0
Joined: 5/1/2008
From: Minnesota
Status: offline

well we went ahead with the upgrade, after some fun with the pdo connection everything seems to be working pretty good right now.
In another post here i read the the pdo connection only had to be x.x.x.x;webmail(or whatever the dbname is) and that worked in 9.2.1, but after we upgraded to 9.3.1 we were receiving lots of phperrors in reference to the pdo, and we couldn't login to webmail, so I set the pdo connection back to mysql:host=x.x.x.x;dbname= mydbname and everything came up instantly.
other than that big old slab of goodness everything seems ok.

(in reply to IWAdmin DanG)

Post #: 8

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 8:27:36 AM

LokiC2

Posts: 8
Score: 0
Joined: 5/5/2008
Status: offline

The webmail is much nicer and for the first time since the first week I installed webmail (about a year ago), the spell checker works!

But I truly can't figure the log analyzer out. I created the database in MySQL fine, the log file imported as expected. But the analysis isn't giving me what I expected. When doing the IP analysis, it seems to think 99% of the mail is coming 127.0.0.1 and when doing an analysis by domain - well it never came back and I'm probably going to have to reboot the server and start over again. Clearly this needs to be more fool proof.

(in reply to choiland)

Post #: 9

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 10:40:31 AM

ericgearhart

Posts: 31
Score: 0
Joined: 6/9/2008
From: Tucson, AZ
Status: offline

egarrison,

I have seen the same issues you're seeing with 9.3.1 (WebMail instability), and I'm already in a LB config.

(in reply to IWAdmin DanG)

Post #: 10

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 10:53:15 AM

IWAdmin DanG

Posts: 47
Score: 0
Joined: 5/1/2008
Status: offline

quote:

ORIGINAL: egarrison

We are getting a lot of: PHP has encountered an Access Violation at 01460AE8
when people try to access Webmail. The Watchdog service does not catch this either.

Eric

As you are aware, no support from the icewarp staff is done through the forums. So, it would be suggested that you submit these issues to the support staff via the support portal at http://www.icewarp.com and they will assist you in solving this issue.

(in reply to egarrison)

Post #: 11

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 10:54:51 AM

IWAdmin DanG

Posts: 47
Score: 0
Joined: 5/1/2008
Status: offline

quote:

ORIGINAL: ericgearhart

egarrison,

I have seen the same issues you're seeing with 9.3.1 (WebMail instability), and I'm already in a LB config.

And to let others know, we are working quite closely with Eric to resolve this.

(in reply to ericgearhart)

Post #: 12

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 11:45:54 AM

ericgearhart

Posts: 31
Score: 0
Joined: 6/9/2008
From: Tucson, AZ
Status: offline

choiland: I can report that I have PHP PDO pointing at MySQL (with full text search!) and it works fine - you have to follow their HOWTO TO THE LETTER - meaning that the ODBC connection should be the same as the one they have in the HOWTO, the DB name should match the HOWTO, etc. That's the only way I was able to get PDO going

IceWarp's HOWTO on it is located here - http://esupport.icewarp.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=93

< Message edited by ericgearhart -- 8/11/2008 11:47:01 AM >

(in reply to choiland)

Post #: 13

RE: 9.3.1 who is using it? what is first impression? - 8/11/2008 7:10:27 PM

egarrison

Posts: 12
Score: 0
Joined: 7/30/2008
Status: offline

I do file tickets to support. I will file a new one right now. For 2 of the last 4 years, I feel like I go through periods of instability. Milan has helped and RDC'd to my machine 6 times over the past 2 years. I do appreciate the Icewarp assistance. I just wish I had a product that was rock solid. I don't see us leaving Icewarp, but I also could not imagine having 2x the number of subscribers I have today....our support staff would not be able to issue server reboots quick enough.

(in reply to IWAdmin DanG)

Post #: 14

RE: 9.3.1 who is using it? what is first impression? - 8/12/2008 1:36:45 AM

stuclark

Posts: 1
Score: 0
Joined: 5/19/2008
Status: offline

I've been using 9.3 since RC1 (there were 6 of them) - while there's been the usual issues with RC stability, 9.3.1 seems very good so far, more stable than 9.2.1 was and slightly faster.

(in reply to choiland)

Post #: 15

RE: 9.3.1 who is using it? what is first impression? - 8/12/2008 8:23:40 AM

ericgearhart

Posts: 31
Score: 0
Joined: 6/9/2008
From: Tucson, AZ
Status: offline

I believe that Chris with support was able to get our 9.3.1 WebMail stable at this point.

I think that they'll add what they've learned from getting fastcgi working with us to other customers that move to 9.3.1 (we've got a pretty heavy load on the two servers I've got load balanced). Other parts of Merak have been rock solid (POP3, IMAP, etc.) just WebMail was unstable until the beginning of this week

(in reply to stuclark)

Post #: 16

RE: 9.3.1 who is using it? what is first impression? - 8/13/2008 5:13:18 AM

choiland

Posts: 16
Score: 0
Joined: 5/1/2008
From: Minnesota
Status: offline

I am not feeling very comfortable with 9.3.1 right now. It seems like the global php errors have subsided, and pop and smtp are rock solid, but webmail is a constant pain. We learned yesterday that if a user has created subfolders in their webmail, and they use ampersands or dashes when naming the folder, the pdo connection throws an invalid character php error, and the user hangs and hangs at the loading page. once those characters are changed, everything works fine, but i would almost rather have a global issue than one affecting a few users.We have a ticket with support open at this time, and hopefully that gets resolved.... anyway, that is my two cents for today.

Chris

(in reply to ericgearhart)

Post #: 17

RE: 9.3.1 who is using it? what is first impression? - 8/14/2008 7:13:36 AM

choiland

Posts: 16
Score: 0
Joined: 5/1/2008
From: Minnesota
Status: offline

We fixed the issue i mentioned above by temorarily reverting to a sqlite pdo. I am not very comfortable with that as when we were running the sqlite pdo in the past we had lots of problems with corrupt cache.db files. Hopefully support gets back quick with a resolution so we can go back to a full db connection.

Chris

(in reply to choiland)

Post #: 18

RE: 9.3.1 who is using it? what is first impression? - 8/23/2008 9:48:57 AM

ericgearhart

Posts: 31
Score: 0
Joined: 6/9/2008
From: Tucson, AZ
Status: offline

Chris,

I'd think that the mySQL PDO doesn't handle the "strange" characters you're seeing well - maybe Merak needs to convert folder names to base64 before they store them in the DB? Sounds like !@#$%^&* characters aren't properly handled to me...

(in reply to choiland)

Post #: 19

RE: 9.3.1 who is using it? what is first impression? - 8/24/2008 5:26:08 PM

brokentwig

Posts: 5
Score: 0
Joined: 5/15/2008
Status: offline

I lost my LDAP authentication. Couldn't find anything in the logs. Webmail gives some kind of permission denied (to 127.0.0.1), and IM says "Temporary Auth Failure", or something of that sort. Had to revert back to 9.2.1. I'll try the next version.

(in reply to choiland)

Post #: 20

RE: 9.3.1 who is using it? what is first impression? - 8/28/2008 6:42:05 AM

choiland

Posts: 16
Score: 0
Joined: 5/1/2008
From: Minnesota
Status: offline

Anybody seeing problems with spam reports? ours would fail, fail, fail. Support sent us an updated mailparse.php file, which got the reports to run, but without any data in the from or subject field of the report. kind of a useless report. They sent another mailparse.php file that would fix the issue, but it would still bomb out if for some reason there was an imap file of size 0KB. don't ask me how something like that got in there, cause i have no idea, but several account had imap files of size 0. So we tweaked the php file to bypass files like that, but then the report would constantly fail around halfway through with an out of memory error, regardless of how high we set the memory in php.ini. So we rolled back 1 of the servers in out cluster to 9.2.0, removed it from the cluster, and pointed it to the mail directory. That machine now handles only spam reports, and this seems to be working. support had indicated the the engineers were thinking of redesigning the spam engine, so i am afraid we will be running like this until that is fixed. Also if you are having any troubles with webmail, i highly recommend contacting support for the instructions to enable fastcgi. it made a world of difference in the stability of our webmail.

have a good one,
Chris

(in reply to brokentwig)

Post #: 21

RE: 9.3.1 who is using it? what is first impression? - 8/28/2008 6:46:47 AM

choiland

Posts: 16
Score: 0
Joined: 5/1/2008
From: Minnesota
Status: offline

oh and as far as the character issues with the mysql pdo connection, we are still running sqlite... Support recommends we upgrade our mysql from 5.0.51a to 5.0.51b... so i guess i will give that a whirl one night next week or something.

Chris

(in reply to brokentwig)

Post #: 22

RE: 9.3.1 who is using it? what is first impression? - 9/2/2008 2:53:41 AM

jetten

Posts: 4
Score: 0
Joined: 5/8/2008
Status: offline

We just downgraded to 9.2.1 this morning. I had been having serious problems with the webmail service. The users would be unable to log in, stuck at the login screen. Restarting the service always fixed the problem, but it was occurring on a daily basis.

Also, I was getting an error message every morning saying: Warning: System backup problem. The error is so nonspecific, and I got sick of tracking it down. So I downgraded, and will see if that fixes the problems.

< Message edited by jetten -- 9/2/2008 2:55:48 AM >

(in reply to choiland)

Post #: 23

RE: 9.3.1 who is using it? what is first impression? - 9/2/2008 10:57:56 AM

IWAdmin DanG

Posts: 47
Score: 0
Joined: 5/1/2008
Status: offline

Jetten,

There were some stability issues for some people(not all) on version 9.3.1. This is being addressed with version 9.3.2 (there were changes that could be made to 9.3.1 to solve this issue. And are now going to be the default settings in 9.3.2). This is due out in a few days.

(in reply to jetten)

Post #: 24

RE: 9.3.1 who is using it? what is first impression? - 9/2/2008 10:58:42 AM

IWAdmin DanG

Posts: 47
Score: 0
Joined: 5/1/2008
Status: offline

quote:

ORIGINAL: jetten

We just downgraded to 9.2.1 this morning. I had been having serious problems with the webmail service. The users would be unable to log in, stuck at the login screen. Restarting the service always fixed the problem, but it was occurring on a daily basis.

Also, I was getting an error message every morning saying: Warning: System backup problem. The error is so nonspecific, and I got sick of tracking it down. So I downgraded, and will see if that fixes the problems.

If you had opened up a ticket for either of these issues, please PM me here with the ticket numbers and I will follow up with you on those issues.

(in reply to jetten)

Post #: 25

RE: 9.3.1 who is using it? what is first impression? - 9/5/2008 12:49:52 AM

chkla

Posts: 10
Score: 0
Joined: 9/4/2008
Status: offline

webmail in the new version is indeed pretty faster. I like also the fact that the paging has thrown out, so you can scroll directly through your mail.

I have problems though with instability.
Sorted downwards from recent to old the mails are sorted per day the other way around (so oldest first). That's not instabile but a mistake.
Besides that it's strange but the newest mails are not visible with this sorting. I just see them when I sort the other way: downwards from old to recent. That's instability.

Has anyone the same problems?

Another thing I discovered with the new update is that while whitelisting mails for cutomers in the admin the only thing that happens is the whitelisting itself. The mails are no longer moved from the spambox into the inbox with this procedure.
That's not nice because most of our customers are not using webmail. Now I have to dig for there webmailcodes and start up their webmail to be able to move the mails to their inbox.

Anyone else who faced this problem?

_____________________________

Chris P. van der Klauw

(in reply to IWAdmin DanG)

Post #: 26

RE: 9.3.1 who is using it? what is first impression? - 9/6/2008 1:40:17 AM

marciohumpris

Posts: 274
Score: 0
Joined: 5/1/2008
Status: offline

Hi, Chris

I think its best to open a support ticket. I tried sorting by date in Webmail Pro and had no issues. Check if it happens to all users, clean their cache, etc.

About whitelisting, please detail what youre doing. You say whitelisting in the admin? What do you mean, where are you trying to whitelist? Do you have a spam admin setup that checks peoples quarantine folder and youre trying to whitelist from /admin or from windows administration console?

I tried to whitelist an entry in an account of mine's quarantine from within administrator console. It appeared in user's inbox.

regards,
Marcio

(in reply to chkla)

Post #: 27

RE: 9.3.1 who is using it? what is first impression? - 9/9/2008 4:38:54 AM

chkla

Posts: 10
Score: 0
Joined: 9/4/2008
Status: offline

[image]http://forum.icewarp.com/file:///C:/DOCUME%7E1/ADMINI%7E1/LOCALS%7E1/Temp/moz-screenshot.jpg[/image][image]http://forum.icewarp.com/file:///C:/DOCUME%7E1/ADMINI%7E1/LOCALS%7E1/Temp/moz-screenshot-1.jpg[/image]Marcio,

It seems that my problem with the sorting of the mail is limited to google chrome strange enough. I tried it today with internet explorer and the result was ok, while in google chrome the mails of today only were visible in case of sorted from old to recent.

The other thing with whitelisting happens when I open in Merak admin the spambox of the customer. We have several customers asking us to deliver urgent mail (which was not yet in their spamreport) from their spambox. After the update whitelisting doesn't move the mail to their inbox anylonger.

_____________________________

Chris P. van der Klauw

(in reply to marciohumpris)

Post #: 28

RE: 9.3.1 who is using it? what is first impression? - 9/13/2008 5:27:47 AM

marciohumpris

Posts: 274
Score: 0
Joined: 5/1/2008
Status: offline

Hi, Chkla

Screen shot didnt come in, maybe put it in some absolute link URL.

About Google Chrome, I asked IceWarp and they gave me this answer:

"Regarding Google Chrome. It's really fast, the WebMail developer is pretty excited hadn't been for the fact it's built on top of unstable WebKit version which has its downsides and is hard to support yet as it's changing all the time.

There's been a fix for calendaring sorting issue for 9.3.2 but the mail sorting issue could not be resolved. The developer WebKit has a non-standard handling of the database access and for the sake of performance requests random data, which it gets in random order. It would need a major rewrite that was not possible to do in short time, but can be done later for the next maintenance release if there will be one.

There's also the possibility that Google will address this, returning to the standard DB handling as present in the stable (Safari) version of WebKit."

So Im sure IceWarp will be addressing Chrome support as other developers are doing, as its really a nice browser...

Ok, about whitelisting, this is what I came up with:

1) When I use win console and right click on a msg in a users mailbox asking to whitelist, Merak adds it to antispam whitelist with owner * and domain *

So it really adds this as a whitelist rule for entire system. Isnt this a strange behaviour? It seems because Im logged to console as admin it always thinks I want to add it as a whitelist entry for entire system which is not true.

Also it seems autowhitelisting mode was removed in 9.3.2?

2) What you tried, go to users spam folder in console, right button and choose whitelist, in 9.3.2, it worked, message went to user's inbox. However, the problem in #1, it added as a global entry and not user level.

regards,
Marcio

(in reply to chkla)

Post #: 29

RE: 9.3.1 who is using it? what is first impression? - 9/14/2008 9:36:12 PM

chkla

Posts: 10
Score: 0
Joined: 9/4/2008
Status: offline

Marcio,
thanx regarding the information about the status of google chrome. Clear answer. Allthough instabilitity on this point in Google Chrome would have been the last I expected. We'll wait for the future changes.

Regarding the whitelisting: your point 1 is true. But that's not new. I have noticed that in former versions. And I believe I have even sent this as a complaint to Icewarp once.
In the admin we support customers with complaints or special requests, but in principle it is all individual, of for a domain. When I want to change things on toplevel I want to do that on admin management level.
But over time I got accustomed to this way of working of whitelisting. Lucky enough no one of our customers has made complaints.

The desciption in your second point is not how it works for us. Whitelisting either with the button in the footer or whitelisting with the right mousebutton results indeed in a whitelisting on toplevel, but it doesn't move the email from the spambox to the inbox of the mailbox anylonger. It seems just to work for future emails.

< Message edited by chkla -- 9/14/2008 9:37:20 PM >

(in reply to marciohumpris)

Post #: 30