Upgrade to 12.0.2 - Webmail not working

[neil_green_uk]

Since upgrade to 12.0.2 we now have webmail issues - its not working and I now have thousands of angry users

In Web Log :

FastCGI: Inside = 100, Free = 0,

In Error Log - many times a second :

SYSTEM [4B44] 12:53:41 FCGI: Could not start worker process (terminated soon): C:\Program Files\IceWarp\php\php.exe -c "C:\Program Files\IceWarp\php" (err=2)
SYSTEM [4B44] 12:53:41 FCGI: Could not start worker process: C:\Program Files\IceWarp\php\php.exe -c "C:\Program Files\IceWarp\php" (err=0)
SYSTEM [4098] 12:53:41 FCGI: Could not start worker process (terminated soon): C:\Program Files\IceWarp\php\php.exe -c "C:\Program Files\IceWarp\php" (err=2)
SYSTEM [4098] 12:53:41 FCGI: Could not start worker process: C:\Program Files\IceWarp\php\php.exe -c "C:\Program Files\IceWarp\php" (err=0)


Anyone suggest a fix ?

Thanks

[IceWarpHQ Christoph]

Hello Neil,

This is a community forum, which means only customer/user to customer/user help. It is no official support channel.
If you have a valid license and maintenance please create a ticket in our ticket portal here:
https://www.icewarp.com/support/iw-license/

Thank you very much.

[Milan Sykora]

Hello Neil,

1, Stop IceWarp services
2, turn off Watchdog for a while
3, delete all old PHP sessions /icewarp/php/temp - all files with "sess_"
4, Start IceWarp service, turn on Watchdog and check Error log.

[neil_green_uk]

Hi Milan,

Hope your well.

I fixed this by deleting the background--default.jpg file as per the attached.

https://support.icewarp.com/hc/en-us...ult-background

This caused all of the issues.

Cheers

[Alinfo6901]

I encounter the same problems. I've tried all possibilities : new VM on Windows 2012R2, 48 Go RAM, SSD, 12 CPU allowed.... Every day VM is restarted... And some days it works, some we see "impossible service processing....." Then I see more than 2000 sessions in Icewarp/php/temp.
One thing is clear : Our server doesn't work 2 consecutive days.
Our support haven't any answer....